Cookies Policy

Created by Alexandru Dionisie, Modified on Tue, 8 Aug, 2023 at 10:25 AM by Alexandru Dionisie


COOKIE POLICY

 

 

This Cookie Policy describes:

  1. What cookies are?
  2. What is the lifespan of a cookie;
  3. What are own cookies vs. cookies placed by third parties;
  4. How are cookies used through the use of our website;
  5. What type of information is stored and accessed through cookies?
  6. How to customize your browser settings for cookies?
  7. Privacy;

 

 

INTRODUCTION

 

This Cookie Policy applies to all users of this website. The following information is intended to inform users of this website about the placement, use, and management of cookies in the context of browsing this website.

We use the term "cookies" to refer to cookies and/or similar technologies through which information can be collected automatically.

 

Cookies are used to provide users of this website with a better browsing experience and services tailored to the needs and interests of individual users, namely for:

  • improving the usability of this website, including by identifying any errors that occur while users are visiting/using it;
  • providing anonymous statistics on how this website is used to Softelligence SRL ("Softelligence," "we," "us," "our") as the owner of this website;
  • anticipating possible future services/goods that may be provided/made available to users through this website, depending on the services/products being accessed.

 

Cookies provide Softelligence with valuable feedback on how this website is used so that measures can be taken to improve the efficiency and accessibility of this website for its users. Sometimes, the use of cookies also allows the storage of specific settings/preferences set by the users of this website, such as, the language in which a web page is viewed.

 

1. WHAT COOKIES ARE?

 

An "Internet Cookie" (also known as a "browser cookie," or "HTTP cookie," or "cookie") is a small file of letters and numbers that will be stored on a user's computer, mobile device, or other equipment through which the internet or a specific webpage is accessed.

 

Cookies are installed by request from a web server to a browser (e.g., Internet Explorer, Firefox, Chrome, Safari). Once installed, cookies have a fixed lifetime and remain "passive" in the sense that they do not contain software, viruses, or spyware and will not access information on the hard drive of the user on whose equipment they are installed. Most cookie consists of two parts: (i) the name and (ii) the content or value of the cookie. Technically, only the webserver that sent the cookie can re-access it when a user returns to the web page associated with that webserver.

 

There are the following categories of cookies:

  • Session Cookies - A "session cookie" is a cookie that is automatically deleted when the user closes their browser.
  • Persistent Cookies - A "persistent cookie" is a cookie that remains stored on the user's terminal until it reaches a certain expiration date (which may be minutes, days, or years in the future).

 

2. WHAT IS THE LIFESPAN OF A COOKIE?

 

Cookies are managed by web servers. The lifetime of a cookie can vary significantly, depending on the purpose for which it is placed. Some cookies are only used for a single session (i.e., session cookies) and are no longer retained once the user leaves the website. Some cookies are retained and reused each time the user returns to that web page (i.e., persistent cookies). However, cookies can be deleted by the user at any time via their browser settings.

 

3. WHAT ARE OWN COOKIES vs COOKIES PLACED BY THIRD PARTIES?

Cookies can generally be installed by the controller of the accessed website's "own cookies" or by other websites' "third-party cookies." This Cookie Policy does not cover the use of cookies by such third parties and for more information regarding those cookies, please check the cookie and privacy policies of the third parties. Third-party cookie providers must also comply with this website's data protection rules and privacy policy. These cookies may come from the following third parties: Google, Facebook, Leadfeeder or YouTube.

 


4. HOW ARE COOKIES USED THROUGH THE USE OF OUR WEBSITE?

 

By using/visiting our website, cookies may be placed for the following purposes: 

  1. Cookies that are strictly necessary for the optimal functioning of the website.
  2. Cookies that are functional help us to track a support ticket.
  3. Cookies that are designed for performance remember, and identify unique sessions.

 

  1. Strictly necessary cookies:

These essential cookies allow you to browse our website and use its features. These cookies do not collect information about you that could be used for advertising or to record your internet activity.

Strictly necessary cookies can include first-party, third-party, persistent, or session cookies and usually are used to provide services you request, to remember your preferences, and to boost the user experience and security on a website

 

CookieID

Category

 

Provider

Lifespan

Purpose and Content

 

XSRF-TOKEN

Strictly necessary

Wix

session

Wix set this cookie for security purposes. Usually is used to protect against cross-site request forgery (CSRF) attacks. 

cookieyes-consent

Strictly necessary

CookieYes

1 year

CookieYes sets this cookie to remember users' consent preferences so that their preferences are respected on subsequent visits to this site. It does not collect or store any personal information about the site visitors.

 

  1. Functional cookies:

These cookies help to enhance your experience for example, it helps to perform specific functionalities like sharing the content of the website on social media platforms, collect feedback, and other third-party features.

 

CookieID

Category

 

Provider

Lifespan

Purpose and Content

 

_x_w

Functional

Freskworks

session

Used by our Freshworks help system to store information about data related to tracking a help ticket.

 

  1. Performance cookies:

With this type of cookie, the Website user preferences are stored, so setting preferences again on subsequent visits is no longer necessary.

 

CookieID

Category

 

Provider

Lifespan

Purpose and Content

 

_helpkit_session

Performance

Freskworks

session

Freshdesk sets this cookie to provide customer support and track unique sessions.

 

5. WHAT TYPE OF INFORMATION IS STORED AND ACCESSED THROUGH COOKIES?

 

Cookies store information in a small text file that allows browser recognition. This website recognizes the browser until the cookies expire or are deleted.

 

6. HOW TO CUSTOMISE YOUR BROWSER SETTINGS FOR COOKIES 

 

If the use of cookies is not intrusive and the computer or technical equipment used to browse this website is only used by you, long expiry periods may be used to store your browsing history.

If more than one person uses the computer or technical equipment used for browsing this website, you may consider setting it to delete individual browsing data each time the browser is closed. 

 

6.1. How can cookies be turned off?

Disabling and refusing to receive cookies may make this website difficult to visit and may limit your ability to use it. Users can configure their browser to reject or accept cookies from a specific website. 

All modern browsers offer the possibility to change cookie settings. These settings can usually be accessed in your browser's "options" or "preferences" menu.

 

Users also have the possibility to disable cookies (except those strictly necessary for the functioning of this website) via the cookies banner: (i) by accessing the "Configure cookies" option included in the banner signaling the use of cookies, displayed when you first access the website; (ii) by accessing the "Set Cookies" option at the bottom of the webpage.

 

To understand these settings, the following links may be useful:

 

The compliance monitoring with legal requirements in this area is also ensured by the Data Protection Officer designated within Softelligence, having the following contact details: privacy@softelligence.net.  


7. PRIVACY

 

We are committed to using cookies fairly and in accordance with applicable privacy rights. The present Policy regarding the use of cookies shall be completed with our Privacy Policy. You may find our Privacy Policy here: https://www.softelligence.net/privacy-policy/.

 

We reserve the right to change the Cookie Policy at any time. Any changes will be published on our dedicated page on https://www.softelligence.net/cookies-policy/ and will be effective as of the publication date. We will post the most current version of the Policy to our website at https://www.Softelligence.net/.

 

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